Every organization has a quality system, many without realizing it.  Organizations exist to provide a product or service, and each has its own method of satisfying customers.  The term "Quality" in ISO 9000 refers to all of the features of the product, or service, which are required by the customer.  Any organization which has dissatisfied customers, runs the risk of losing the very reason for its existence!  To keep customers – and keep them satisfied – the organization's product or service needs to meet their requirements.

Although the majority of organizations initially consider registration for external reasons, i.e. customer demands, our experience continues to show that the internal benefits far outweigh the external benefits.

Internal benefits include:

Clearly defined responsibilities and authorities

Documented policies and procedures

Heightened awareness of company objectives

Improved internal communications

Improved trace ability to “root causes” of quality problems

Documented system is invaluable training tool

Improved control during periods of growth or change

Continuous quality assessment by experienced professionals

Improved records in case of litigation

External benefits include:

Formalized systems resulting in consistent quality of service

Enriched relationships with customers and suppliers

Enhanced organizational quality image

Access to new markets both domestic and international